Account

How to create and manage support tickets

~2 min read

DeployFly's built-in ticket system connects you directly with the support team. All conversations are tracked in one place — no email threads to lose.

Steps

  1. 1

    Open Support

    Click "Support" in the left sidebar. The Tickets page shows all your open and closed tickets.

  2. 2

    Create a new ticket

    Click "New Ticket". Select a category (Billing, Technical, General), enter a subject, and write a detailed description of the issue. The more detail you provide, the faster the support team can help.

  3. 3

    Attach context

    If the issue involves a specific server or application, mention it in the ticket body (server IP, application domain). Attach screenshots or log excerpts if helpful.

  4. 4

    Submit the ticket

    Click "Submit". The ticket appears in your list with status "Open". You receive an email confirmation with the ticket reference number.

  5. 5

    Reply to a response

    Open the ticket to read the support reply and add your response. The conversation is fully threaded. You also receive email notifications when the support team replies.

  6. 6

    Close a ticket

    When your issue is resolved, click "Mark as Resolved" to close the ticket. Closed tickets can be reopened within 7 days if the issue recurs.

Tips

  • For billing questions, set the category to "Billing" — it routes to a dedicated queue with faster response times.
  • Include the exact error message (copy-paste, not a screenshot) — it allows the team to search for known issues immediately.
  • Check the Help Center guides first — many common issues have step-by-step answers and do not need a ticket.

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