Refund Policy

We want you to be completely satisfied with DeployFly. This policy explains when you can request a refund, how to do so, and what to expect during the process.

1. Free Trial Period

All new DeployFly accounts include a 14-day free trial with full access to your selected plan. No credit card is required to start a trial. You will not be charged during the trial period.

If you do not add a payment method and upgrade before the trial ends, your account will be paused. Your data is retained for 30 days before deletion, giving you time to return and activate a plan without losing your work.

2. Refund Eligibility for Monthly Plans

If you are on a monthly subscription and are not satisfied with DeployFly, you may request a full refund within 7 days of your first paid charge. This refund window applies to your first payment only.

To be eligible for a refund on a monthly plan:

• The request must be submitted within 7 calendar days of the charge date
• The account must be in its first paid billing period (the refund window does not apply to renewals)
• The account must not have been used in violation of our Terms of Service

After the 7-day window, monthly subscription fees are non-refundable. You retain access to the plan until the end of your current billing period.

3. Refund Eligibility for Annual Plans

Annual plan subscribers have a longer refund window of 30 days from the date of the annual charge. After 30 days, annual fees are non-refundable.

If you cancel an annual plan after the 30-day window, you retain access until the end of the annual billing period. No partial or prorated refund is issued for unused months on annual plans after the 30-day window has passed.

4. Early Access Pricing

Early access subscribers who lock in launch pricing are subject to the same refund terms as standard subscribers (7 days for monthly, 30 days for annual). The locked pricing guarantee applies for as long as the subscription remains active. A refund and account closure forfeits the locked pricing — you would be subject to then-current pricing if you resubscribe.

5. Non-Refundable Situations

The following are not eligible for refunds under any circumstances:

• Subscription renewal charges after the initial billing period
• Partial months — we do not prorate refunds for unused days within a billing period (except as required by law)
• Accounts terminated for violations of our Terms of Service
• Charges disputed after the eligible refund window has closed
• Any charges incurred by team members under your account
• Add-on services or professional services engagements, if applicable

6. Plan Upgrades and Downgrades

Upgrades take effect immediately. When you upgrade mid-cycle on a monthly plan, you are charged a prorated amount for the remaining days of the current billing period at the higher plan rate.

Downgrades take effect at the start of the next billing period. No refund is issued for the difference between plans in the current period — you retain access to the higher plan's features until the period ends.

7. How to Request a Refund

To request a refund, follow these steps:

1. Log in to your DeployFly account
2. Navigate to Support → Tickets and open a new ticket
3. Select "Billing" as the category and "Refund Request" as the subject
4. Include the email address on your account, the date of the charge, and a brief reason for the request

Alternatively, you can email billing@vpspro.io from the email address associated with your account with the subject line "Refund Request".

8. Processing Time

We aim to process refund requests within 3 business days of approval. Approved refunds are issued to the original payment method. The time for the funds to appear in your account depends on your payment provider:

• Credit / Debit card (Stripe): 5–10 business days
• PayPal: 3–5 business days

You will receive an email confirmation when the refund has been processed on our side.

9. Chargebacks

If you initiate a chargeback with your bank or card issuer before contacting us, your account will be suspended immediately pending investigation. We encourage you to contact us first — we are committed to resolving billing issues quickly and fairly, and a direct resolution is almost always faster and simpler than a chargeback process.

10. Contact